Digital transformation approaches all aspects of a business, from its business models to customer experiences to processes and operations, with a customer-driven, digital-first mindset. It leverages data to drive intelligent workflows, faster and smarter decision-making, and real-time response to market disruptions using AI, automation, hybrid cloud, and other digital technologies. Finally, it alters customer expectations and opens up new business opportunities.

While many organizations have embarked on a digital transformation in response to a single competitive threat or market shift, the goal has never been to implement a one-time fix. Digital Transformation is a continuous process to better enable a business to derive maximum output from IT infrastructure, this is done by learning, optimizing and reconfiguring – process, people and machine.